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Reopening Ontario

The Roadmap to Reopen is the Ontario’s three-step plan to safely and gradually lift public health measures based on ongoing progress of provincewide vaccination rates and improvements of key public health and health care indicators.

Ontario is in Step Three of the Roadmap to Reopen as of Friday, July 16, 2021.

The province will remain at each step for at least 21 days to evaluate any impacts on key public health and health system indicators. 

A summary of Roadmap to Reopen can be found on the Roadmap to Reopen at a Glance page. Full details for Step 3 can be found in Ontario Regulation 364/20.

Get the latest information, updates, and impact on City services during the lockdown at:

Visit the Thunder Bay District Health Unit website for public health recommendations and COVID-19 health information.



Traveller restrictions

The Canadian land border will open to US travellers on August 9th. However the US land border will remain closed to all non-essential Canadian travellers until at least August 21, 2021. 

While domestic travel is permitted, it is not advised. If you are visiting Thunder Bay please wash your hands often, wear a mask where applicable, maintain physical distance when possible and abide by all other local restrictions.

Note: as of Monday, November 30 at 12:01 am, the City of Thunder Bay's active screening tool will not permit members of the public to enter any city-owned facility if they have travelled outside of Northwestern Ontario in the previous 14 days.

Visitor Information

Our friendly, knowledgeable Visitor Information Counsellors are available Monday-Friday from 9am-5pm (EST) to provide information and answer visitor inquiries via telephone (local 807-983-2041 or toll-free 1-800-MOST-FUN (667-8386)) as well as through email at

Terry Fox Visitor Centre

Terry Fox Monument is currently providing visitor assistance Monday to Saturday 9-5 from an outside tent. The interior restrooms are currently closed and there are accessible portable toilets available for use on site.

Access to the monument is still available - please respect social distancing requirements when visiting.

The Pagoda Visitor Centre

The Pagoda Visitor Information Centre is currently closed for the season but you can visit virtually.

Start planning your next adventure by ordering a visitor guide
and checking out the Visit Thunder Bay from Home page!

For more information visit the Covid-19 updates pages from the City of Thunder Bay, the Thunder Bay District Health Unit, the Province of Ontario and the Government of Canada.

Industry Updates

***COVID-19 is affecting travel and tourism businesses across Canada. For more information on supports for affected businesses visit the Tourism Industry Association of CanadaTourism Industry Association of Ontario and Destination Canada websites***

SafeTravels sticker


Tourism Thunder Bay has been awarded a #SafeTravels Stamp by the World Travel & Tourism Council (WTTC) for adopting health and hygiene global standardized protocols.

The WTTC in conjunction with the industry, including the Tourism Industry Association of Ontario (TIAO) has created a self-certified Safe Travel Stamp based on worldwide industry protocols the WTTC has put together for every aspect of the hospitality and tourism sector.  

The specially designed stamp will allow travellers to recognise governments and companies around the world which have adopted health and hygiene global standardised protocols – so consumers can experience ‘Safe Travels’.

Eligible companies such as hotels, restaurants, airlines, cruise lines, tour operators, attractions, short term rentals, car rentals, outdoor shopping, transportation and airports, will be able to use the stamp once the health and hygiene protocols, outlined by WTTC, have been implemented. 

Please note, in order to apply for the Safe Travels Stamp, your business must currently be open and operating.

POST Promise logo

P.O.S.T. Promise

Tourism Thunder Bay and the Thunder Bay Community Economic Development Commission are working to prevent the spread of COVID-19 in our offices and have made the P.O.S.T. Promise and our team members are following the five key steps to workplace safety:

  1. Wash and sanitize hands
  2. Maintain physical distance
  3. Stay home if unwell
  4. Wear a face covering when required
  5. Clean & disinfect regularly

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